How it works :

• Clients book appointments online or by phone
• We send to clients a sms the day before, inviting them to use the 24/7 service
• The dealer may assign to the client a replacement car or rental vehicle
• After the vehicle  maintenance, clients may receive their invoice and pay online, and then receive their key recovery code by sms
• They may then go back to the kiosk to return their rental or replacement car and pick up their vehicle.

Your service advisors :

• Can follow up the customer’s journey in real time
• Know the status of the customer’s keys
• Continue to use their own scheduling solution (Portal, DMS…)
• Continue to manage communication with their clients

Dealership and Auto center :

• May also manage the vehicle condition by client’s own vehicle check
• May integrate online signature of any pdf document
• Benefit from a dashboard of client’s activities

Benefits :

• Extended opening hours of dealership workshop
• Increase customer loyalty and satisfaction
• Growth in Service revenues
• Optimize Customer Service Advisors’ time
• Improvement of brand image